What is the NSW Quitline?
The NSW Quitline is a free and confidential telephone service providing customised assistance to help you with your quit smoking attempt.
How can I access the NSW Quitline?
To contact the NSW Quitline, simply dial 13 7848 (13 QUIT).
The cost of your call is the same as a local call from a landline, with higher costs for mobiles.
Once you’ve contacted the NSW Quitline, there is an option to request an automatic return call – this means you’ll only have to pay for making the initial contact.
The NSW Quitline Advisors (including Aboriginal and multilingual advisors) are available at the following times:
- Monday – Friday: 7am to 10:30pm
- Saturday, Sunday and public holidays: 9am to 5pm
You can also leave a message with the NSW Quitline at any time (make sure you leave your name and contact number so a NSW Quitline Advisor can call you back).
If preferred, you can click here to make an online request for a NSW Quitline call-back.
Who are the NSW Quitline Advisors?
NSW Quitline Advisors are qualified professionals with specialist training in helping people stop smoking.
Advisors can assist you with preparing to quit, avoiding slip-ups, and staying smoke-free.
Callers to the NSW Quitline can also choose to join the free call-back service, which schedules additional supportive calls from a NSW Quitline Advisor. This doubles your chances of a successful quit attempt!
The Quit Kit is a set of paper-based resources to help you quit smoking. Click here to learn more about Quit Kit and order your copy.
NSW Aboriginal Quitline
The NSW Aboriginal Quitline is a culturally-sensitive, free and confidential telephone service providing customised assistance to help you with your quit smoking attempt.
You can access the NSW Aboriginal Quitline by calling 13 7848 and asking to speak to the NSW Aboriginal Quitline.
NSW Aboriginal Quitline Advisors can give you tips on how to quit smoking, help you develop a quit plan, assist you with managing cravings, and provide information on quit smoking medications and products.
They can also call you back to provide further support and check how your quit smoking journey is progressing.
For more information on the NSW Aboriginal Quitline, download the NSW Aboriginal Quitline brochure.
NSW Multilingual Quitlines
If you require assistance in a language other than English, you can speak to a Multilingual Quitline Advisor in any of the following languages:
- Arabic: الخط العربي للإقلاع عن التدخين Quitline 1300 7848 03 (Monday and Tuesday 9 am to 7 pm; Wednesday 9 am to 5 pm; Sunday 9 am to 5 pm)
- Vietnamese: Đường dây tiếng Việt về bỏ hút thuốc. Quitline 1300 7848 65 (Monday 10 am to 6 pm; Tuesday, Wednesday and Thursday 9 am to 3 pm; Friday 8.30am to 2 pm.)
- Chinese (Cantonese/Mandarin): 中文戒烟热线 Quitline 1300 7848 36 (Cantonese: Wednesday and Thursday 2 to 10pm, Saturday 9am to 5pm; Mandarin: Tuesday, Wednesday, Friday and Saturday 9am to 5pm)
Please note these hours are subject to change as required. For all other languages, a telephone interpreter service can be arranged.
Information for Health Professionals
NSW Quitline information for health professionals is available from the Cancer Institute NSW.
Click here to order Quitline resources.
Click here to refer a patient or client to the NSW Quitline.