The NSW Quitline provides a free, confidential and individually tailored service to assist you in the process of quitting smoking. You can access this telephone service by calling 13 7848 (13 QUIT) from anywhere in Australia. This is for the cost of a local call from a landline, with higher costs for mobile phones.
Quitline Advisors are professionals with specialist training to assist you to quit smoking. Advisors can assist with preparing to quit, avoiding slip-ups and staying quit. Callers to the NSW Quitline can receive a free “Quit Kit”, talk to an advisor or chose to join the free call-back service, which schedules additional supportive calls from an Advisor and doubles the chance of a successful quit attempt.
NSW Quitline Advisors (including Aboriginal and multilingual advisors) are available:
- Monday to Friday: 7am to 10:30pm
- Saturday, Sunday and public holidays: 9am to 5pm
You can leave a message 24/7. Make sure you leave your name and phone number so that a Quitline Advisor can call you back.
You can also make an online request for a call back from the NSW Quitline.
Order a Quit Kit
If you’d like to order a Quit Kit, you can call the Quitline and speak to an Advisor, or leave a message with your name and phone number (if out of hours), or download a Quit Kit. The Quit Kit includes a booklet, brochures and pocket guide to help you quit smoking.
NSW Aboriginal Quitline
The Aboriginal Quitline is a free, culturally sensitive, confidential and individually tailored service to assist you in the process of quitting smoking. You can access this service by calling 13 7848 from anywhere in Australia. Aboriginal Quitline advisors will provide you with tips on how to quit smoking and help you make a plan. They can help you manage withdrawals and cravings and give you information about quit medications and products. They can also call you back to see how you’re doing and offer you support.
Download the Aboriginal Quitline brochure for more information.
NSW Multilingual Quitlines
If you require advice in a language other than English, you can speak to a Multilingual Quitline Advisor in the following languages:
الخط العربي للإقلاع عن التدخين 1300 7848 03 Quitline
Đường dây tiếng Việt về bỏ hút thuốc. Quitline 1300 7848 65
中文戒烟热线 Quitline 1300 7848 36
Messages can also be left in Korean on 1300 7848 23.
A telephone interpreter service can be arranged for all other languages.
Quitline information for health professionals is available on the Cancer Institute NSW website. There is also a Quitline resources and referral page where you can order resources and refer a patient or client to the NSW Quitline.