Quitline

Quitline provides a free, confidential and individually-tailored service to assist you in the quitting process.  You can access this telephone service by calling 13 7848 (13 QUIT) from anywhere in Australia.  This is for the cost of a local call from a landline, with higher costs for mobile phones.

Quitline advisors can provide you with advice about quitting smoking, strategies on preparing to quit, avoiding slip ups and staying smokefree.  The NSW Quitline service can also offer a free callback service to provide you with extra support during your quit journey.

The call back service is offered to increase the likelihood of you successfully quitting. The first callback would be made the day prior to or on your nominated quit date. There would then be two to three callbacks in the week following your nominated quit date to offer further support. Another three to four callbacks over the next few weeks are offered to assist you in becoming and/or staying smoke free.

Follow up calls are also made at three, six and 12 months of your nominated quit date to track the progress of your quit journey. If you have slipped up, a Quitline advisor will explore the reasons with you and provide encouragement to not look at this as a failure but to use this as a stepping stone that will lead to successful quitting. The callback service will be offered again at this time.

If you would like to speak with a NSW Quitline advisor they are available:

• Monday to Friday: 7am - 10:30pm
• Saturday, Sunday and public holidays: 9am - 5pm

If you would like to order a Quit Kit, call Quitline at any time.

If you require advice in a language other than English, multilingual advisors are available in the following languages:

• Arabic: 1300 7848 03
• Chinese (Cantonese/Mandarin): 1300 7848 36
• Vietnamese: 1300 7848 65

Otherwise, a telephone interpreter service can be arranged for all other languages.